Acceptable Use Policy (AUP)

DropDialer™ is intended to be used by businesses and organizations that wish to deliver lawful, permission-based communications to recipients.

The platform may only be used for legitimate business communications and lawful marketing activities.

Users are solely responsible for ensuring that all communications sent through DropDialer™ comply with applicable laws and regulations.

Users must comply with all applicable laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• FTC Telemarketing Sales Rule
• State telemarketing laws
• State privacy laws
• Do Not Call (DNC) regulations
• Carrier messaging regulations
• Any other applicable communications laws

Users are responsible for maintaining proof of consent for recipients contacted through the platform.

DropDialer™ does not verify consent and does not assume responsibility for a user's compliance with messaging laws.

Users must obtain appropriate consent from recipients before delivering voicemail messages through the platform.

Where required by law, users must obtain prior express written consent before sending marketing messages.

Users must maintain records demonstrating consent and must be able to provide such documentation if requested by DropDialer™.

Sending messages that violate any local, state, national, or international law.

Sending messages to recipients without proper authorization or consent where required by law.

Sending messages intended to harass, threaten, intimidate, or harm recipients.

Using the platform to:

• Impersonate individuals or organizations
• Conduct scams
• Promote fraudulent schemes
• Misrepresent products or services

Sending high-volume unsolicited messages to recipients who have not provided permission to be contacted.

Using misleading caller identification, business names, or voicemail content.

Messages containing or promoting:

• Illegal drugs
• Illegal services
• Phishing schemes
• Malware
• Pyramid schemes
• Adult or sexually explicit services where prohibited
• Unlawful gambling
• Weapons trafficking
• Human trafficking

Attempting to:

• Bypass platform safeguards
• Reverse engineer the platform
• Disrupt service infrastructure
• Exploit system vulnerabilities
• Overload telecommunications networks

Users may upload contact lists to the platform for messaging campaigns.

Users represent and warrant that:

• They have obtained the contact data lawfully
• The recipients have provided appropriate consent where required
• The data is accurate and not obtained through scraping, harvesting, or illegal means

Users may not upload:

• Purchased lead lists that lack consent
• Scraped phone number databases
• Lists obtained through illegal or deceptive methods

Users must respect recipient opt-out requests.

If a recipient indicates they do not wish to receive communications:

• The user must immediately stop messaging that recipient
• The user must maintain suppression lists where required

Users must comply with all applicable Do Not Call (DNC) rules.

DropDialer™ reserves the right to monitor platform usage to protect the integrity and legality of the Services.

We may investigate suspected violations of this AUP.

We reserve the right to take action including:

• Warning users
• Suspending accounts
• Terminating accounts
• Removing campaigns
• Reporting illegal activity to regulatory authorities

These actions may be taken without prior notice if necessary to protect the platform or comply with legal obligations.

If you believe the DropDialer™ platform is being used for unlawful or abusive messaging, please report it to:

getsupport@dropdialer.com

Please include relevant details such as:

• Phone number contacted
• Voicemail content
• Date and time of the message
• Any other relevant information

DropDialer™ may update this Acceptable Use Policy periodically.

Continued use of the platform after updates constitutes acceptance of the revised policy.

For questions regarding this AUP, please contact:

Server Side Design Inc. d/b/a DropDialer
21 Waterway Ave, Suite 300
The Woodlands, Texas 77380
United States

Email: getsupport@dropdialer.com