Last Updated: July 10, 2026
These Terms of Service ("Terms") govern your access to and use of the DropDialer™ platform and services provided by Server Side Design Inc. d/b/a DropDialer ("DropDialer™," "Company," "we," "our," or "us").
By creating an account or using the Service, you agree to these Terms.
If you do not agree to these Terms, you must not use the Service.
DropDialer™ is owned and operated by:
Server Side Design Inc. d/b/a DropDialer
21 Waterway Ave, Suite 300
The Woodlands, TX 77380
United States
Support: getsupport@dropdialer.com
Legal: legal@dropdialer.com
Website: https://dropdialer.com
DropDialer™ provides cloud-based communication and marketing automation tools including, but not limited to:
DropDialer™ provides technology infrastructure only and does not originate or control customer communications.
Users are solely responsible for the legality, recipients, and content of communications sent using the platform.
You must be 18 years of age or older to use the Service.
By creating an account you represent that:
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account, whether authorized or not.
DropDialer™ may suspend or terminate accounts suspected of unauthorized use.
Users of DropDialer™ must comply with all applicable telecommunications and marketing laws including but not limited to:
By using DropDialer™ you certify that:
DropDialer™ does not verify consent and is not responsible for user compliance with messaging laws.
You agree that all recipients contacted through the Service have provided prior express consent or prior express written consent when required by law.
You agree to maintain records demonstrating such consent.
Failure to maintain consent documentation may result in account suspension.
Users may not use DropDialer™ to transmit communications that are:
Prohibited campaigns include but are not limited to:
DropDialer™ reserves the right to block, suspend, or terminate campaigns that violate this policy.
If the Service includes AI-generated voice tools, users may not:
DropDialer™ reserves the right to terminate accounts engaged in AI impersonation abuse.
DropDialer™ relies on third-party telecommunications carriers and service providers.
Carriers may block, filter, or restrict messaging traffic at their discretion.
DropDialer™ is not responsible for:
Users agree to comply with all carrier messaging guidelines.
DropDialer™ operates on a subscription or prepaid usage model.
By purchasing services you agree to pay all fees associated with your account.
Charges may include:
DropDialer™ may modify pricing at any time.
All payments made to DropDialer™ are non-refundable.
If a user cancels their subscription:
The account will remain active until the end of the billing period already paid for.
At the end of the billing cycle the account will be automatically deactivated and access terminated.
DropDialer™ does not provide prorated refunds.
DropDialer™ may suspend or terminate accounts for:
DropDialer™ may suspend accounts without prior notice when necessary to protect the platform or comply with legal obligations.
All DropDialer™ software, technology, and branding are owned by Server Side Design Inc. d/b/a DropDialer or its licensors.
Users may not:
DropDialer™ does not guarantee uninterrupted service.
The platform may experience downtime due to:
DropDialer™ shall not be liable for service interruptions.
To the maximum extent permitted by law, Server Side Design Inc. d/b/a DropDialer shall not be liable for:
DropDialer™'s total liability shall not exceed the total amount paid by the user in the previous 12 months.
You agree to indemnify and hold harmless Server Side Design Inc. d/b/a DropDialer, its officers, employees, and affiliates from any claims, damages, or expenses arising from:
This includes legal fees, settlements, and regulatory penalties.
Any dispute arising from these Terms shall be resolved through binding arbitration rather than court litigation.
Arbitration shall be conducted in the State of Texas in accordance with the rules of the American Arbitration Association.
Users agree that disputes will be resolved on an individual basis and not as part of a class action.
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.
DropDialer™ may update these Terms at any time.
Updated Terms will be posted on the website with a revised "Last Updated" date.
Continued use of the Service constitutes acceptance of the updated Terms.
Server Side Design Inc. d/b/a DropDialer
21 Waterway Ave, Suite 300
The Woodlands, TX 77380
Support: getsupport@dropdialer.com
Legal: legal@dropdialer.com
DropDialer™ acts solely as a technology platform and delivery infrastructure provider.
Users are solely responsible for:
DropDialer™ does not review, approve, monitor, or control user messaging campaigns.
Users agree that DropDialer™ shall not be responsible for any claims, penalties, or damages arising from user communications, including violations of:
As between the Customer and Server Side Design Inc. d/b/a DropDialer™, the Customer retains all right, title, and interest in and to all data submitted to or generated through the Services, including but not limited to contact lists, CRM records, customer information, voicemail recordings, SMS content, campaign content, templates, uploaded files, reports, analytics specific to the Customer's account, and any other Customer-provided content ("Customer Data").
DropDialer™ does not acquire ownership of Customer Data.
Customer Data is used solely for the purpose of providing, maintaining, securing, supporting, and improving the Services requested by the Customer, complying with applicable laws and regulations, enforcing these Terms, protecting the security and integrity of the platform, and fulfilling the Customer's instructions.
DropDialer™ does not sell, rent, license, mine, or otherwise use Customer Data for its own marketing, advertising, lead generation, or any other unrelated commercial purpose.
Customer remains solely responsible for the legality, accuracy, quality, and integrity of all Customer Data uploaded or transmitted through the Services and for obtaining all rights, permissions, and consents necessary to use such data.
Nothing contained in these Terms shall be interpreted as transferring ownership of Customer Data to DropDialer™.
If DropDialer™ receives complaints, carrier notices, or regulatory inquiries related to a user's messaging campaigns, the Company may:
Users agree to cooperate with any compliance investigation.
Failure to provide requested documentation may result in permanent account termination.
DropDialer™ is not a telecommunications carrier.
DropDialer™ provides software tools and delivery infrastructure only.
Voice and messaging services may rely on third-party telecommunications providers and carriers, including but not limited to SMS gateways, voice infrastructure providers, and network operators.
DropDialer™ does not guarantee message delivery and is not responsible for:
DropDialer™ shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:
During such events, DropDialer™ obligations under these Terms may be suspended for the duration of the disruption.