Privacy Policy

We collect information you voluntarily provide when you:

• Create an account
• Use the DropDialer™ platform
• Contact customer support
• Subscribe to communications
• Upload contact lists or campaign data
• Integrate third-party services

This information may include:

• Name
• Email address
• Phone number
• Business name
• Billing address
• Payment information
• Login credentials
• Campaign content and voicemail recordings
• Contact lists and phone numbers uploaded by users
• Support communications

You are responsible for ensuring that any contact information you upload to the DropDialer™ platform has been obtained in compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA) and other messaging regulations.

Users of the platform are solely responsible for ensuring they have:

• Proper consent from recipients
• Lawful permission to contact recipients
• Compliance with TCPA, CAN-SPAM, state telemarketing laws, and other regulations

DropDialer™ does not verify consent for each message sent by users.

Users agree not to use the platform for:

• Harassment
• Unlawful marketing
• Fraudulent communications
• Messages sent without proper authorization

We reserve the right to suspend or terminate accounts that violate applicable laws or our acceptable use policies.

• Mobile phone numbers
• SMS message content
• Consent and opt-in records
• Opt-out and unsubscribe records
• Message delivery information and related metadata
• Timestamps associated with consent, message delivery, and opt-out activity
• Support or HELP-related messaging records

• Send SMS messages requested or authorized by recipients
• Provide messaging services to participating businesses using DropDialer™
• Maintain consent and suppression records
• Process STOP, HELP, and related messaging requests
• Monitor deliverability, troubleshoot issues, and maintain platform performance
• Comply with legal, regulatory, carrier, and industry requirements

We may share mobile information with service providers and infrastructure partners only as needed to provide SMS services, including messaging platform providers, telecommunications providers, carriers, and vendors that support message delivery, routing, analytics, compliance, and record retention.

For example, mobile information may be shared with SMS service providers such as Twilio and with wireless carriers as necessary to transmit and deliver text messages.

We do not sell, rent, or share mobile phone numbers, SMS consent data, or opt-in information with third parties or affiliates for their marketing or promotional purposes.

SMS consent is specific to the business or messaging program identified at the point of opt-in and is not transferable for unrelated marketing use.

Recipients may opt out of SMS messages at any time by replying STOP to a message. Recipients may request help by replying HELP where available.

When an opt-out request is received, we or the participating business will update applicable suppression or opt-out records and stop further SMS messages to that number for the relevant messaging program except as permitted for confirmation of the opt-out, legal compliance, or other lawful purposes.

We may maintain records showing when, where, and how SMS consent was collected, along with the disclosure language associated with that consent, to support compliance, auditing, dispute resolution, and messaging operations.

Related resources: SMS Compliance, SMS Terms, and TCPA Compliance.

• Cookies
• Pixels
• Log files
• Analytics tools
• Device fingerprinting technologies

Information collected may include:

• IP address
• Device type
• Browser type
• Operating system
• Approximate geographic location
• Pages visited
• Referring websites
• Time and date of access
• Usage patterns
• Session duration
• Interaction with platform features

This information helps us:

• Improve the performance of the platform
• Detect fraud or abuse
• Analyze system performance
• Enhance user experience

DropDialer™ uses cookies and similar technologies to:

• Maintain login sessions
• Track user preferences
• Analyze traffic
• Improve service functionality

Most web browsers allow you to control cookie settings through your browser preferences. Disabling cookies may limit certain platform functionality.

We may use third-party analytics providers such as:

• Google Analytics
• Cloud analytics platforms
• Internal performance monitoring tools

These services help us understand how users interact with our services and improve system performance.

You can learn how Google uses data here: policies.google.com/privacy

We may receive information about users from third-party sources, including:

• Payment processors
• Fraud detection services
• Identity verification providers
• CRM integrations
• Marketing platforms
• Cloud hosting providers

This information may be combined with other information we maintain about you.

We use collected information for purposes including:

• Providing and maintaining the DropDialer™ platform
• Delivering ringless voicemail and messaging services
• Account authentication and security
• Customer support
• Billing and payment processing
• Service improvements
• Fraud prevention
• Compliance with legal obligations
• Sending service-related communications
• Sending marketing communications (where permitted)

We may share information with vendors who provide services such as:

• Cloud hosting
• Data storage
• Telecommunications infrastructure
• Payment processing
• Analytics services
• Fraud detection
• Customer support software

These providers may only use information as necessary to perform services for DropDialer™.

Because DropDialer™ delivers voicemail communications through telecommunications infrastructure, certain message routing information may be processed through telecommunications networks and service providers necessary to complete message delivery.

We may disclose information when required to:

• Comply with legal obligations
• Respond to subpoenas or court orders
• Protect our rights
• Prevent fraud or abuse
• Protect users or the public

If Server Side Design Inc. d/b/a DropDialer undergoes a merger, acquisition, asset sale, or restructuring, personal information may be transferred as part of the transaction.

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Encrypted data transmission
• Secure cloud hosting
• Access controls
• Authentication systems
• Network monitoring

However, no internet transmission or storage system can be guaranteed to be completely secure.

Customer Data remains the property of the Customer.

DropDialer™ does not claim ownership of contact lists, CRM records, customer information, voicemail recordings, SMS content, campaign content, uploaded files, or any other information submitted to the Services by Customers.

We process, store, transmit, and maintain Customer Data only as necessary to:

• Provide and operate the Services;
• Deliver communications requested by the Customer;
• Maintain platform security and reliability;
• Provide customer support;
• Generate reports and analytics for the Customer;
• Comply with applicable legal, regulatory, carrier, and contractual obligations; and
• Protect the integrity of the Services.

DropDialer™ does not sell, rent, license, or use Customer Data for its own marketing, advertising, lead generation, or other unrelated commercial purposes.

Any aggregated or de-identified information used to improve our platform or measure overall service performance will not identify any Customer, recipient, or individual.

We retain personal information only as long as necessary to:

• Provide the services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud

Voicemail campaign data and logs may be retained for compliance, audit, and dispute resolution purposes.

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

• Access your data
• Correct inaccurate data
• Request deletion of personal information
• Restrict processing
• Opt out of certain uses of personal information

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).

To exercise your rights, contact us using the information below.

California residents have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

For more information about these rights and how to exercise them, please review our California Privacy Rights Notice here:

California Privacy Rights Notice →

The DropDialer™ platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that such data has been collected, we will take steps to delete it.

Our services may contain links to third-party websites or integrations with third-party services.

We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies.

Our services are operated from the United States.

If you access the platform from outside the United States, your information may be transferred to and processed in the United States.

If you have questions about this Privacy Policy or our data practices, please contact us:

Server Side Design Inc. d/b/a DropDialer
21 Waterway Ave, Suite 300
The Woodlands, Texas 77380
United States

Email: getsupport@dropdialer.com